Eric Jones
Heads a telecom management consulting practice specializing in MVNO/MVNE operations, regulatory compliance, technology, and commercial structuring. Trusted advisor to Executive Teams for Wireless Services Operators, including MVNOs, MVNAs, and MVNEs.
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The Operator
Your MVNO's Most Important Number Isn't Subscriber Count
Subscriber count tells you how big the bucket is. It doesn't tell you whether the bucket has a hole in it.
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Series
Compliance Series Part 2: Running MVNO Compliance Operations
A compliance function without operational machinery cannot run that volume. A compliance function with operational machinery runs it without drama. The difference is the machinery — and the machinery is buildable.
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Series
Compliance Series Part 1: Who Owns MVNO Compliance Operations
The MVNO had a compliance function. It just didn't have an owner.
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Series
Compliance Operations: A Two-Part Series
Most MVNO compliance failures aren't failures of knowing. The obligations are documented.
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The Operator
Why Your MVNO Is Leaking Margin — And Doesn't Know It Yet
Most MVNOs lose 3–5 margin points to back-office reconciliation gaps they never see. The fix is one hire most operators defer six months too long.
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The Operator
One of the Most Expensive Compliance Mistake in Wireless
That $40 prepaid sale carried $6–$10 in taxes someone is now legally obligated to remit. The liability flows uphill to the MVNO every time.
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Series
C-Suite Series Part 6: The MVNO CTO is not a software engineering leader - They are a technology operations leader in a telecom context
This is the final article in The Post-Startup C-Suite series. The rest of the C-Suite relies on technology the CTO is obligated to deliver.
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Series
C-Suite Series Part 5: The Operator of Operators - Why Your MVNO's COO Is the Role Nobody Understands and Everybody Needs
Who makes sure the CRO, the CFO and the CPO — and every other function in the MVNO — are actually operating in concert? The COO.
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Series
C-Suite Series Part 4: Your Head of Product Is Costing You a Small Fortune — And They Don't Even Know It
MVNO product management is not a creative exercise. It's an engineering discipline with commercial objectives.
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Series
C-Suite Series Part 3: The CFO Your MVNO Actually Needs Is the One Who Says No
The MVNO CFO is not a bookkeeper. They're not a controller. They're not someone who produces monthly financial statements, files tax returns, and processes payroll. Those are functions — important functions — but they're not the job.
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Series
C-Suite Series Part 2: Your MVNO Doesn't Need a Sales Leader. It Needs a Revenue Operator
Most MVNO CRO job descriptions read like they were copied from a SaaS company. Manage a sales team. Build relationships with key accounts. Hit quarterly revenue targets. Develop and execute a go-to-market strategy. That's not the job.
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Series
C-Suite Series Part 1: The CEO Who Built the MVNO Is Not Always the CEO Who Can Run It
That transition — from operator to executive, from doer to leader of doers — is where most MVNO CEOs either evolve or become the ceiling on their own company's growth.
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Series
The Post-Startup C-Suite: A New Series on the Executive Roles That Make or Break an MVNO
Do you have the right people in the Post-Startup C-Suite?
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The Operator
Five Rate Plan Mistakes That Are Killing Your MVNO Margins
The margin lives in the gap between the customer-facing plan and the wholesale plan it sits on. Most MVNOs are leaving money in that gap.
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Series
Series — where we go deeper than a single post allows
Some questions can't be answered in 1,500 words. This section is where Denali Llama publishes the multi-part work that takes the question seriously.
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The Enabler
The Enabler — the platform side of wholesale wireless
MVNEs build and operate the platforms everyone else's MVNO runs on. This section writes for them — and for the operators trying to evaluate what they're buying.
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The Aggregator
The Aggregator — the layer most people don't understand
MVNAs sit between MVNOs and the carriers, doing work that's hard to see and harder to price. This section is for the people who buy from them, sell to them, or are them.
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The Operator
The Operator — dedicated to the people who have to make this work
Running an MVNO is twelve months of decisions made under time pressure with imperfect information. This section is for the people making them.
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Fundamentals
Fundamentals — where to start if you're new to wholesale wireless
If your business plan includes the word "MVNO" and you're not entirely sure what that means, this is where to begin. The pieces in this section assume nothing.
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Fundamentals
The Regulatory Checklist Every MVNO Ignores Until It's Too Late
Regulatory compliance is not a phase you complete before launch and then forget about. It is a permanent operational function that, when neglected, creates the kind of risk that shuts businesses down.